Use these resources and best practice examples to learn how your organization can enhance what you are doing about accessibility in your programs, services, facilities and governance.

Decide a plan of action. Once you have completed your assessment decide what best practices your organization would like to work on to improve accessibility and use these resources to help achieve your goal. The next time you complete this self-assessment you can rate your organization higher on the scale for that best practice, not only increasing your results but more importantly your organization’s levels of accessibility.

Terms of Use and Conditions


Overarching Best Practice for Leadership: In an accessible organization, organizational leaders take ownership for accessibility activities that go beyond compliance with legislation.

Goal: Top-level decision-makers in your organization recognize and incorporate accessibility objectives into business planning practices.

  • Change Management Leadership Guide (Ryerson University). This resource provides a framework of the concepts and theories of change management and tips/tools on how to lead a successful and rewarding organizational change initiative.
  • 2015-2019 Strategic Plan: From Vision to Results (The Regional Municipality of York.) (2015). This document provides an example of embedding accessibility-related objectives into corporate vision and business planning practices.
  • Diversity Mission (TD) (2015). This website provides an example of a documented corporate commitment to diversity.
  • Global Diversity and Inclusion Council (Scotiabank). This website highlights how a corporation developed champions for diversity through a senior leadership Diversity and Inclusion Council.
  • Report on Diversity: Priorities, Practices and Performance in Canadian Organizations (The Conference Board of Canada). This report presents benchmark data on diversity-related priorities, policies, practices and achievements in Canadian organizations including development of leadership.
  • A Snapshot of Leadership Development Practices in Canada (The Conference Board of Canada). This report provides a snapshot of leadership development priorities and practices, identifies best-in-class opportunities, gaps and specific areas for further investigation, with interviews with five Canadian organizations that are making impact with their leadership development programs.
  • Follow – and Join – The Accessibility Leader (PEAT). How to find and recruit an executive leader who supports and will perpetuate accessibility efforts in your workplace.
  • The Importance of Leadership (WebAIM – Web Accessibility In Mind). Tips on taking a leadership role when it comes to creating a Web presence that is accessible to those with disabilities.
  • Leadership and the Development of Library Accessibility Policies (Ontario Library Association). Report dedicated to the area of inclusive librarianship, looking at leadership and the growth of library accessibility policies.
  • AODA Alliance. AODA Alliance aims to achieve a barrier-free Ontario for those with Accessibility needs. Information on how to join the AODA Alliance (either individually or organizationally). Opportunity to be a part of one of three subcommittees; issues and strategies, public information and media relations, nominations.
  • David C. Onley Award for Leadership in Accessibility (Government of Ontario). This award recognizes Ontarians who have gone above and beyond improving accessibility for people with disabilities. Annual award with a December deadline.
  • Accessible Cities Award (Rick Hansen Foundation). The award allows municipalities from across Canada to demonstrate their efforts to increase universal access in the built environment.


Overarching Best Practice for Communication: In an accessible organization the organization uses information and communication processes that are accessible to people with a wide range of abilities.

Goal: Your organization has communication processes in place to ensure information is accessible to internal and external users with a wide range of abilities.

Web Accessibility

  • Web Content Accessibility Guidelines 2.0 (The World Wide Web Consortium – W3C). This document offers a wide range of recommendations and supporting resources for making Web content more accessible.
  • Tips for Designing Accessible Websites (JAN – U.S. Job Accommodation Network). This technical series gives a brief overview of 10 vital tips to consider when designing a website, including testing and design tips for certain aspects of a website to ensure that applications are accessible.
  • Creating Accessible Documents (Algonquin College). This website offers a toolbox of information on creating accessible documents including video tutorials.
  • Improving the Accessibility of Social Media in Government (US Department of Labor Office of Disability Employment Policy). This toolkit is intended to help agencies evaluate the accessibility of their social media programs for persons with disabilities, identify areas that need improving, and implement best accessibility practices.
  • Social Media for People with a Disability (Media Access Australia). This report offers details on social media tools, their accessibility issues, and how best to overcome accessibility challenges using a variety of web and mobile solutions.
  • Design for All: Accessibility in Design Today (GDC – Graphic Designers of Canada). This article offers graphic design tips and resources to create accessible communication products, across all types of media.
  • AccessAbility: A Practical Handbook on Accessible Web Design (RGD – Association of Registered Graphic Designers). This resource is aimed at educating graphic design and web design professionals so that they may assist their clients (communications managers in corporations, non-profits and government) to effectively deliver digital design solutions that meet Ontario’s web accessibility requirements.
  • AccessAbility: A Practical Handbook on Accessible Graphic Design (RGD – Association of Registered Graphic Designers). This handbook offers the principles of accessible graphic design as applied to printed messages, websites and physical environments.
  • How People with Disabilities use the Web (The World Wide Web Consortium – W3C). Strategies, guidelines, resources to make the Web accessible to people with disabilities.
  • Web Content Accessibility Guidelines (GAATES).  An Introductory guide to increase website accessibility for web developers.

Communication Services

  • Braille It. Provides braille and other services for the visually impaired, ranging from brailling business cards, documents, products, sales, website testing, screen reader instruction, audio transcriptions, etc.
  • Sign Language Interpreter (Canadian Hearing Society). Information on how to request a sign language interpreter
  • Closed Captioning Services (Canadian Hearing Society). Turn speech into text with live, word-for-word transcription (CART) or use digital captioning for videos and websites.
  • City of Kingston Signage Program. How to ensure that signage for Municipal facilities are accessible.

Communication Policies

Additional Communication Resources

Training and Professional Development

Overarching Best Practice for Training and Professional Development:Accessibility training and professional development for all personnel helps to achieve and maintain an accessible organization.

Goal: Your organization ensures that all personnel, including decision makers, are provided professional development opportunities to understand the value of an accessible organization and their role in creating a culture of accessibility.


Employment Practices

Overarching Best Practice for Employment Practices: An accessible organization encourages employment practices across the life cycle of employment to include people with a wide range of abilities.

Goal: Your organization’s employment practices and policies promote employment opportunities for qualified individuals with a wide range of abilities.

  • Rethinking DisAbility in the Private Sector (Employment and Social Development Canada). Findings of the Government of Canada-appointed panel asked to consult on successes and best practices in the employment of people with disabilities, as well as the barriers faced by employers.
  • Tapping the Talents of People with Disabilities (The Conference Board of Canada) – This resource guide contains practical advice on everything from pre-employment considerations to recruitment and selection, appropriate modifications to accommodation and workforce education. Retrieved from
  • Employers’ Toolkit: Making Ontario Workplaces Accessible to People with Disabilities, 2nd Edition (Conference Board of Canada). This toolkit provides practical advice to employers of all sizes about simple changes they can implement to make their workplaces more inclusive for people with disabilities. Retrieved from
  • Business Benefits of Accessible Workplaces (The Conference Board of Canada). This brief examines the business benefits of accessible employment practices and outlines strategies and resources to help businesses develop accessible and inclusive workplaces for people with disabilities.
  • From Disabilities to Possibilities Employers’ Guide (Link Up Employment Services for People with Disabilities) – This is a guide to hiring and retaining people with disabilities, aimed at frontline managers in Ontario companies and organizations.
  • The Road to Inclusion: Integrating People with Disabilities into the Workplace (Deloitte Canada Annual Dialogue on Diversity Report). This report contains findings from a series of cross-Canada round table meetings with representatives from the business community, special interest groups, government agencies and Paralympic athletes.
  • Recruiting Young People with Disabilities: A Hiring Strategy With Bottom Line Benefits (United States Department of Labor) – With the advancements in technology, young people with disabilities can do virtually any job that someone without a disability can perform. Expanding the workplace to include young people with and without disabilities is a positive way to help shape the future workforce.
  • Final Report on Best Practices for the Employment of People with Disabilities in State Government (The United States Equal Employment Opportunity Commission). This report highlights best practices of nine states that promote the hiring, retention and advancement of individuals with disabilities in state governments.
  • Barrier-free E-recruitment: Recruiting Disabled People On-line (London UK Development Agency Employers’ Forum on Disability). This site provides information regarding what an organization needs to do to achieve barrier free E-recruitment.
  • Epilepsy@work toolkit (Epilepsy Toronto). This online toolkit provides training and resources to companies and organizations that have employees with epilepsy.
  • Canadian Business SenseAbility. A national, not-for-profit organization created to help companies access the value of including people with disabilities in their workforces.
  • Ontario Job Opportunity Information Network for Persons with Disabilities (JOIN). This network of 26 community agencies in Toronto connects employers with employees with disabilities.
  • Community Living Ontario. This organization assists people who have an intellectual disability and their families lead the way in advancing inclusion in their own lives and in their communities, including employment.
  • Ability First. This coalition brings employers together to share best practices and experiences related to hiring and retaining persons with disabilities
  • Communicating Your Commitment to Accessibility: Tips for Employers (PEAT). Partnership on Employment & Accessible Technology (PEAT) provides employers with tips on how to communicate their commitment to accessibility with new hires, existing employees and the general public.
  • Talent Works (PEAT). An online resource created by the Partnership on Employment & Accessible Technology (PEAT) that helps employers and human resources professionals make their eRecruiting technologies accessible to all job seekers – including those with disabilities.
  • Accessibility Checklist (Empower, The Disability Resource Center). An accessibility checklist that ensures you have addressed all aspects of accessibility in your place of business, conferences and meetings.
  • The CCRW Job Accommodation Service. The CCRW Job Accommodation Service works with employers across Canada to create healthy and inclusive workplaces by providing practical accommodation solutions and advice.
  • Investigating Workplace Accommodation for People with Invisible Disabilities (BC Coalition of People with Disabilities). Report summarizing the methodologies and findings of research on invisible disabilities and recommendations that can be used in your workplace.
  • Invisible Disabilities Association. Learn about programs, events and how you can take a lead on accommodating individuals with invisible disabilities in the workplace.
  • Learning Disabilities Association of Ontario. Learn more about public policy and advocacy for learning disabilities and ADHD. Receive access to free workshops, online resources and scholarships and bursary information.
  • Enabling Minds. Enabling Minds provides mental health accessibility training for anyone who works in the field of sports, fitness or recreation – especially those with a customer service role.
  • Abilities Connect Fund (Ontario Chamber of Commerce). Abilities Connect Fund project with three program streams: Valuing Ability: Employment, Workplace Solutions, Champions Network
  • Think Outside the Box (CMHA). Information, tools and stories for people with disabilities, employers, service and transportation providers.
  • Guide to Service Animals (University of Waterloo). How to recognize and interact with service dogs as well as procedures to manage service dogs (note: guide applies to academic setting)
  • Guide to Service Animals for Mental Health Issues (Service Dog Central). Become educated on what type of tasks psychiatric service dogs perform

Goods and Services

Overarching Best Practice for Goods and Services: An accessible organization provides goods and services that are accessible and welcoming to a wide range of users and delivered in a manner that reflects inclusionary practices.

Goal: An accessible organization provides goods and services that are accessible and welcoming to a wide range of users and delivered in a manner that reflects inclusionary practices.

Physical Spaces

Overarching Best Practice for Physical Spaces: An accessible organization provides an accessible indoor and outdoor built environment for people with a wide range of abilities.

Goal: Your organization has a documented commitment and a strategy to provide an accessible built environment for internal and external users.